Our Commitment to You
At Feng Shui & Wealth, we understand that our products are more than just jewelry or decor—they are symbols of intention, protection, and prosperity. That’s why we take extra care to ensure your items reach you in perfect condition and with the highest positive energy.
1. Order Processing Time (The Cleansing Ritual)
Unlike standard e-commerce stores, many of our items undergo an energetic cleansing and blessing ritual before they are packed.
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Processing Time: All orders are processed within 2–5 business days.
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Special Note: During high-demand periods (such as Lunar New Year or major sales), processing may take up to 7 business days. We appreciate your patience as we ensure each piece is vibrationally ready for its new owner.
2. Shipping Rates & Delivery Estimates
We offer worldwide shipping to most countries. Your shipping cost and estimated delivery time will be calculated at checkout based on your location.
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Free Shipping: We are happy to offer FREE Standard Shipping on all orders over $50 USD.
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Standard Shipping:
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United States: 7–15 business days.
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United Kingdom / Australia / Europe: 7–18 business days.
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Rest of the World: 10–25 business days.
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Express Shipping: Available at checkout for select regions (typically 3–7 business days).
Please note: Delivery times are estimates and may be affected by customs clearance or local postal service delays.
3. Tracking Your Abundance
Once your order has been blessed and handed over to our carrier, you will receive a Shipping Confirmation email containing your tracking number.
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You can track your package directly on our tracking page.
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Please allow 48–72 hours for the tracking information to update after you receive your code.
4. Customs, Duties, and Taxes
Feng Shui & Wealth is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for details.
5. Damaged Items
We take great care in packaging our crystals and delicate items. However, if your order arrives damaged, please contact our support team at [email protected] within 48 hours of delivery.
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Please include your order number and clear photos of the damaged item and the packaging.
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We will arrange for a replacement or a full refund immediately.
6. Address Accuracy
Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please email us within 12 hours of placing your order.
Need Help?
If you have any questions regarding the status of your shipment, our dedicated support team is here to assist you.
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Email: [email protected]
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Response Time: Within 24 hours (Monday – Friday)